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AI Journey Advisory

Industry requirements

Insurance

Claims, underwriting and distribution all offer AI opportunity, with fairness and auditability under scrutiny.

Exhibit 1Preparing for AI decisions in insurance

Decisions we help with

  • Which claims or underwriting steps suit AI assistance
  • How to keep human oversight on pricing and claim outcomes
  • Which vendor to trust with policyholder data

What to plan for

  • Fairness and non-discrimination in pricing and claims
  • Record-keeping for decisions that affect policyholders
  • Handling of personal and health data
  • Oversight of third-party data and model suppliers

What to have ready

  • Claims and underwriting process maps
  • Volumes and cycle times for candidate workflows
  • Existing policies on automated decisions
  • Vendor contracts that already include AI features

Source: AI Journey Advisory planning guidance. Not legal advice; your counsel confirms which regulations apply.